Buswise
Buswise is a package of educational measures aimed at tackling issues on home to school transport services. A main feature is the reporting mechanism which is designed to be a single point of contact whereby all reported incidents are dealt with.
You can report an incident using the online reporting form or telephone 08456 445 949 (during office hours 08:00 - 16:00 Monday to Friday). Both methods are in total confidence.
No, you have the option to remain anonymous, but it will help us as we may need to contact you for further information relating to the incident or if you would like to receive feedback.
Anyone can report an incident. Pupils who travel on the bus, bus drivers, local residents, other passengers, parents.
All incidents will be dealt with either by the school, bus company, or the East Riding of Yorkshire Council Transport team or a combination of all three. If you have left your contact details we will inform you of the outcome of the investigation.
Feedback will given on request. If you require feedback please indicate on the form and leave your contact details.
Yes. Some buses have CCTV and this footage can be used as evidence during an investigation of an incident. CCTV is operated in accordance with our CCTV protocol which complies with all of the requirements.
Only authorised officers are able to view CCTV footage. Depending on the seriousness of the incident this may be Council Officers, Bus company staff and the Police.
No, all incidents must be reported using the hotline number 08456 445 949 or the online reporting form. This ensures that all incidents are recorded accurately and dealt with appropriately.
Yes, each school has their own policy for use of school computers, you may need to ask a member of staff for permission to use a computer.
No. The information will be transferred to the appropriate school using an encrypting computer programme and in some cases the bus company. This information will remain confidential to these parties.
